New Unused Product Returns:

New, Unused Product Returns:

Your satisfaction is our priority. If an item purchased from Petty’s Garage (PG) does not meet your expectations, you may return the new, unused part within 30 days from the purchase date for a refund or exchange. The product must be in a new, unused condition, in the original, manufacturer's box and must be sent freight prepaid. RESTOCKING FEES MAY APPLY.

Contact Petty’s Garage at (336) 498-3745 x6651 for a Merchandise Return Form, which must be included with your return shipment. Returns must be postmarked within 30 days of your receipt of the product. If you need further assistance, please contact PG at the number above or email returns@pettys-garage.com.

Incorrect, or Defective Product Returns:

If you would like to return an item because we shipped the wrong part or it is defective, please contact us for a Merchandise Return Form with your order number and details about the item(s) you would like to return. We will respond with instructions on how to return items from your order. No items should be shipped back to us without prior permission. Petty’s Garage will cover the shipping costs for the handling of returned product that was incorrectly shipped, made, or otherwise defective. If you were sent an incorrect or defective product, please contact Petty’s Garage at 336-495-6651 or email returns@pettys-garage.com and request a UPS pick-up or return label for the return of the product.

Order History and Tracking

You can view your order history, check the status of your order, and track your order by logging into your account and viewing your orders. From here you can select "Orders Details" on an order to view its status and tracking information.

What to Expect:

Upon arrival of the returned product to Petty’s Garage and Petty’s Garage's determination that the returned product is new and unused, incorrect, or defective, Petty’s Garage will issue a refund back to the credit card or PayPal account used for the original transaction.

If Petty’s Garage determines that the returned product was used, correctly shipped, correctly made or not defective, Petty’s Garage will either i) offer to return the product to you, freight collect, and will not issue a refund to your credit card or PayPal account or ii) keep the product and issue a refund of the difference between the purchase price and a 25% restocking fee

Once a return is received, it may take 24 to 72 hours for the return to be processed and credit to be issued to the original method of payment. It may take 3 to 5 business days for credit to appear on a credit card.

Order History and Tracking

You can view your order history, check the status of your order, and track your order by logging into your account and viewing your orders. From here you can select "Orders Details" on an order to view its status and tracking information.

Shipping

Petty’s Garage offers free shipping on PG branded parts to the contiguous, lower 48 US states. We utilize UPS, USPS and FedEx. We will select the most economical method of shipping in most cases. Some exclusions apply for free shipping qualifications. If you are unable to receive shipments with a select carrier, please notify us prior to placing your order. For shipping to Alaska, Hawaii, and all international addresses, please contact Petty’s Garage at 336-495-6651 or email partsinfo@pettys-garage.com to request a shipping price quote.

Free Shipping only offered via small package ground service to the contiguous US, excludes clearance parts and oversized packages and shipments via LTL common carrier.

Please note we ship orders only to US addresses. Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.

If your order does not meet UPS small package ship requirements, it will ship LTL common carrier.

Shipments are processed Monday through Friday from 8AM to 3PM EST excluding Holidays. Orders received outside of normal shipment hours will be processed on the next business day.

Petty’s Garage custom painted parts and out of stock items may have delayed shipping.

Damaged and Lost Shipments

If an item is damaged or lost in transit, please notify Petty’s Garage immediately. Shipments that are damaged or lost in transit are not the responsibility of Petty’s Garage. We must file a claim with the carrier and cannot authorize any replacement shipments, returns or refunds until the claim has been completed. If your package was damaged upon receipt, please keep all packing materials, and send pictures of the damage.

If a package shows delivered but cannot be located at your address, we recommend thoroughly inspecting your property (doors, porches, garages, etc.) and checking with your neighbors. There are instances where packages are delivered to an incorrect address. If the package cannot be located, a claim must be initiated with the carrier within 48 hours of delivery. The shipper will trace the package and determine if the package was delivered to the correct address.

Stolen Shipments

Shipments that cannot be located that have been traced by the carrier (UPS, USPS or FedEx) and show delivery to the correct address will be deemed as stolen. Packages stolen from a customer’s residence are not the responsibility of Petty’s Garage or the carrier. Theft is a crime, and you may want to contact local law enforcement to file a police report and initiate a claim through your homeowners or renter’s insurance

Order Cancellations

Before it is processed for shipment, you can cancel your order by contacting Petty’s Garage at : (336) 498-3745 x6651 or email returns@pettys-garage.com.

If payment for your order has not been processed, it will be canceled, and no charge will be made against your account.

If the payment was processed, you will receive a refund for the canceled items. CANCELLATION FEES MAY APPLY. Cancellation fees are at the discretion of Petty’s Garage

Orders that have shipped cannot be cancelled.

Customer Resolution

If you need additional assistance that is not order related or of a technical nature, please contact Petty’s Garage at (336) 6498-3745 x6651.