Returns Policy

New Unused Product Returns:

Your satisfaction is our priority. If an item purchased from Petty’s Garage does not meet your expectations, you may return the new, unused part within 60 days from the purchase date for a refund or exchange. The product must be in the original, manufacturer's box and must be sent freight prepaid.

Contact Petty’s Garage at (336) 498-3745 x6651 for a Return Form, which must be included with your return shipment. Returns must be postmarked within 60 days of your receipt of the product. If you need further assistance, please contact PG at the number above or email returns@pettys-garage.com

Incorrect, Damaged or Defective Product Returns:

Petty’s Garage [Performance Products] will cover the shipping costs for the handling of returned product that was incorrect, damaged, or otherwise defective.

If you were sent an incorrect, damaged, or otherwise defective product, please contact Customer Service at (800) 638-0032 or email returns@pettys-garage.com and request a UPS pick-up or return label for the return of the product.

What to Expect:

Upon arrival of the returned product to Petty’s Garage and Petty’s Garage's determination that the returned product is new and unused, incorrect, damaged, or defective, Petty’s Garage will issue a refund back to the credit card used on the original transaction.

If Petty’s Garage determines that the returned product was used, correctly shipped, undamaged or not defective, Petty’s Garage will return the product to you, freight collect, and will not issue a refund to your credit card.

Order History and Tracking

You can view your order history, check the status of your order, and track your order by logging into your account and viewing your orders. From here you can select "Orders Details" on an order to view its status and tracking information.

Shipping

Petty’s Garage offers free shipping on small package orders over $100

Free Shipping only offered via small package ground service to the contiguous US on orders over $100, excludes clearance parts and oversized packages and shipments via LTL common carrier

Please note we ship orders only to US addresses. Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.

If your order does not meet UPS ship requirements it will ship LTL common carrier.

Shipments are processed Monday through Friday from 8AM to 3PM CST excluding Holidays. Orders received outside of normal shipment hours will be processed on the next business day.

Order Cancellations

Before it is processed for shipment, you can cancel your order by contacting Petty’s Garage at : (336) 498-3745 x6651 or email returns@pettys-garage.com

Notes:

Customer Resolution

If you need additional assistance that is not order related or of a technical nature, please contact Petty’s Garage at (336) 498-3745 x6651.